In line with the Department of Employment Affairs and Social Protection guidelines, it is now possible for Waterford City & County Council tenants and HAP customers to apply to have their rent reassessed.
All tenants seeking such a rent reduction due to loss of earnings or employment because of the Covid-19 pandemic, should scan/post a letter from their employer, confirming loss of income or employment to:
HAP tenants can email same to firstname.lastname@example.org
Postal address: Customer Service Desk, Bailey’s New Street, Waterford
This will allow us to begin re-assessments as quickly as possible. If there is a time lag in actually changing the rent payment, adjustments will be backdated. We would stress the importance of tenants continuing to pay rent until the reassessment is complete.